FAQ

To place an order for your favorite item you need to:

1. Go to the page of your chosen product.

2. Check the quantity if you would like to order more than one item.

3. Click the 'ADD TO CART' button to proceed to checkout.

4. And finally select the billing method, provide shipping information, and an e-mail address to receive confirmation.

- How do I know my order has been confirmed?

You will receive an email containing the details of your order.

In this mail, you will be provided with a unique Order ID (e.g. #1234), and listing of the item(s) you have ordered.

- What should I do if I didn’t receive confirmation?

We always recommend you to check your email's SPAM/JUNK folder if you have not received an order confirmation from us.

If you still do not see it there, please feel free to contact our customer support at support@essbo.com and we’ll send it again right away.

- How do I cancel an order?

You can cancel your order by sending an e-mail to support@essbo.com requesting cancellation.

Unfortunately, an order cannot be canceled once it has been processed by our warehouse.

Therefore, we sincerely request that you only make your purchase if you are absolutely sure you want the product.

- How do I change my order?

It’s important to notify us if you would like us to make a change to your order, if your order has already been processed by our warehouse, any changes to your order is no longer possible.

Please make sure you send us an email as soon as possible at support@essbo.com for any changes you would like to make (such as your shipping address).

- How can I pay my order?

We offer safe and secure payment options via PayPal. 

American Express and Diners Club are also accepted but only via PayPal.

So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing an order.

In what currency are your products listed?

All prices listed on ESSBO are listed in US Dollar (USD$).

How secure is my personal information?

ESSBO adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments.

We don’t sell, lease or otherwise distribute any personal customer information.

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